Privacy Policy

Last updated on 8 August 2024.

  1. INTRODUCTION

    This document sets out the privacy policy of Two Muffins Pty Ltd ABN 81 675 022 545 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’) and applies in respect of all games (Games), related online services (including online forums or discussion boards) and other software and products made available by us (together the “Services”, as well as any other online features relating to the Services including our website, https://www.twomuffins.com/ (the ‘Website’)).

    At Two Muffins, we take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

    By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

    We may change this privacy policy from time to time by posting an updated copy on our Website and we encourage you to check our Website regularly to ensure that you are aware of our most current privacy policy.

  2. TYPES OF PERSONAL INFORMATION WE COLLECT FROM YOU

    1. PERSONAL INFORMATION PROVIDED BY YOU WHEN USING OUR WEBSITE

      The personal information we may collect from you when you use our Website includes:

      1. your name;

      2. email address;

      3. social media information (see clause 2.6 below);

      4. information in connection with client surveys, questionnaires and promotions;

      5. cookies (see clause 3.2 below);

      6. analytics information (see clause 2.2 below);

      7. information about third parties; and

      8. any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.

    2. PERSONAL INFORMATION FOR PROVIDING ANALYTICS

      As part of your participation and the use of our Services, the information we collect for analytics may include:

      1. your device details such as device identity and type, device ID, device operating system and version, device chipset, device RAM, or device screen resolution;

      2. IP or MAC address;

      3. geo-location information;

      4. advertising data;

      5. debug logs; and

      6. usage information such as standard web log information, page view statistics including which pages you visit on the Website, game play attempts, progression and results; session game time start, end and duration, error reports, or identification of crashes and defects.

      Please note that although we may also collect the name you have designated for your device, the device type, and the country from which you connect. We do not track your precise location.

    3. PERSONAL INFORMATION PROVIDED AS PART OF OUR NEWSLETTER

      The personal information we may collect from you when you subscribe to our newsletter includes:

      1. your name; and

      2. email address.

    4. PERSONAL INFORMATION PROVIDED BY YOU WHEN USING OUR GAMES

      The personal information we may collect from you when you play our Games includes:

      1. your username (such as gamer tag or player ID);

      2. user generated content (UGC) such as the names, descriptions or labels you may create or use in our Services; and

      3. analytics information (see clause 2.2 above).

    5. PERSONAL INFORMATION PROVIDED BY YOU WHEN SUBMITTING AN EMPLOYMENT APPLICATION

      The personal information we may collect from you when you submit an application of employment to us includes:

      1. your name;

      2. email address;

      3. mailing or street address;

      4. telephone number and other contact details; and

      5. information about your personal circumstances, including any professional and/or education history, experience and relevant qualifications.

    6. PERSONAL INFORMATION PROVIDED BY YOU WHEN INTERACT WITH US ON SOCIAL MEDIA

      The personal information we may collect from you when you interact with us on our social media includes:

      1. your name;

      2. social media information such as your social media handle or username (such as gamer tag or player ID); and

      3. analytics information (see clause 2.2 above).

  3. HOW WE COLLECT PERSONAL INFORMATION FROM YOU

    1. GENERAL METHODS OF COLLECTION

      We may collect personal information either directly from you, or from third parties, including where you:

      1. contact us through our Website;

      2. receive goods or Services from us;

      3. submit any of our online sign-up forms;

      4. sign up to our newsletter subscriptions;

      5. communicate with us via email, telephone, SMS, social applications (such as Facebook, Instagram, Tiktok, Steam and Reddit), on our forums, or otherwise;

      6. interact with our Website, social applications, services, content and advertising; and

      7. invest in our business or enquire as to a potential purchase in our business.

    2. COOKIES

      We may also collect personal information from you when you use or access our Website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser. However, please note that if you choose to disable cookies, or similar technologies, on your device you may be unable to make full use of our Services and our Website.

      For more information about how cookies work, visit our Cookie Policy.

    3. GOOGLE ANALYTICS AND THIRD PARTY PLATFORMS

      We may use Google Analytics to collect and process data, including when you use third party websites or apps such as Steam. To find out more see:

      1. Google’s Privacy & Terms;

      2. Steam’s Privacy Policy.

  4. USE OF YOUR PERSONAL INFORMATION

    We collect and use personal information for the following purposes:

    1. to provide goods, Services or information to you, including to record your progress and current status within the Game, and to ensure the Game features function properly;

    2. for record keeping and administrative purposes;

    3. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;

    4. to improve and optimise our service offering and customer experience, including ensuring that the Game functions properly by identifying and fixing any bugs or errors in the Game, and providing an overall better experience for all users;

    5. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

    6. to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications such as our newsletters. At Two Muffins, we respect your right to privacy. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);

    7. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and

    8. to consider an application of employment from you.

    We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.

  5. SECURITY

    We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

  6. LINKS

    Our Website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

  7. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

    If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

    If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

  8. COMPLAINTS

    If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.

  9. CONTACT US

    For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

    Email: privacy@twomuffins.com